dyno-bot/Dyno-web-premium-before-reset/views/faq.hbs

<div class="page-faq">
	<div class="container">
		<div class="columns">
			<div class="column header-wrapper">
				<h1 class="title">Frequently Asked Questions</h1>
				<p class="is-size-5 has-text-grey">List of questions and answers</p>
			</div>
		</div>
	</div>
	<div class="container">
		<div class="columns">
			<div class="column is-3">
				<aside class="menu">
					<ul class="menu-list">
						<li><a href="#/general" class="tab-control-legacy is-active">General FAQ</a></li>
						<li><a href="#/moderation" class="tab-control-legacy">Moderation FAQ</a></li>
						<li><a href="#/utility" class="tab-control-legacy">Utility FAQ</a></li>
						<li><a href="#/music" class="tab-control-legacy">Music FAQ</a></li>
					</ul>
				</aside>
				<div class="sidebar-content">
					<p class="title"><a href="https://discord.gg/MRaPFTH" target="_blank" title="Dyno server"
							target="_blank">Can't find an answer?</a></p>
					<p class="content">If you have any other questions or feature requests, join us on the <a
							href="https://discord.gg/MRaPFTH" target="_blank" title="Dyno server">Dyno&nbsp;server</a>
						and let us know!</p>
				</div>
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			<div class="column">
				{{!-- General FAQ --}}
				<div id="general" class="container tab-content is-active">
					<div class="tile">
						<div class="tile is-vertical faq">
							<div class="tile is-parent faq-item">
								<article class="tile is-child">
									<div class="title faq-title">How do I use Dyno?</div>
									<div class="content faq-answer">
										<p>
											{{#unless user}}Start by <a href="/auth" title="Login with Discord">logging
												in here</a>.{{/unless}}
											{{#if user}}Start by selecting your server on the <a href="/account"
												title="Manage Server">Manage Server</a> page.{{/if}}
										</p>
										<p>Once you're in the server manager, you can configure commands, modules, and
											more.</p>
										<p>For a full list of commands, head over to the <a href="/commands"
												title="Command List">Command List</a>.</p>
									</div>
								</article>
							</div>
							<div class="tile is-parent faq-item">
								<article class="tile is-child">
									<div class="title faq-title">Dyno is not responding to commands, what do I do?</div>
									<div class="content faq-answer">
										<p>Try the following:</p>
										<ul>
											<li>
												<div class="list-marker">1</div> Check if Dyno has the
												<code>Read and Send Messages</code> permissions, as well as
												<code>Embed Links</code> in that channel.
											</li>
											<li>
												<div class="list-marker">2</div> Do <code>@Dyno prefix</code>, and see
												if you're using the correct prefix.
											</li>
											<li>
												<div class="list-marker">3</div> Check whether the command you're trying
												to use is enabled by heading to your
												<code>Server Dashboard > Commands</code>. Then search for your command
												and check whether it's enabled
											</li>
										</ul>
										<p>If none of these work, please head over to our <a
												href="https://discord.gg/MRaPFTH" target="_blank"
												title="Dyno discord">support server.</a></p>
									</div>
								</article>
							</div>
							<div class="tile is-parent faq-item">
								<article class="tile is-child">
									<div class="title faq-title">Who does Dyno consider mod and admin?</div>
									<div class="content faq-answer">
										<p>Admins are users who have the <code>Manage server</code> or
											<code>Administrator</code> permission.</p>
										<p>Moderators are users or roles that are added using the <code>?addmod</code>
											command.</p>
									</div>
								</article>
							</div>
							<div class="tile is-parent faq-item">
								<article class="tile is-child">
									<div class="title faq-title">Why can't I see my server?</div>
									<div class="content faq-answer">
										<p>Make sure you're logged onto the right account on <a
												href="https://discordapp.com/channels/@me"
												title="Check your account">Discord</a>, then refresh the website.</p>
										<p>Also, please make sure you have the <code>Manage Server</code> or
											<code>Administrator</code> permission in the server; otherwise you won't
											find it.</p>
									</div>
								</article>
							</div>
							<div class="tile is-parent faq-item">
								<article class="tile is-child">
									<div class="title faq-title">Why won't Dyno assign roles?</div>
									<div class="content faq-answer">
										<p>Discord works on a role heiarchy and requires someone to have a physically
											higher role in order to modify/give a role below it.</p>
										<p>Desktop Fix: Drag Dyno's role up in <code>Server Settings > Roles</code>.</p>
										<p>Mobile Fix: Go to <code>Server Settings > Roles</code> and hit edit and drag
											Dyno's role up.</p>
									</div>
								</article>
							</div>
							<div class="tile is-parent faq-item">
								<article class="tile is-child">
									<div class="title faq-title">How can I donate?</div>
									<div class="content faq-answer">
										<p>You can donate <a href='/upgrade'>here.</a></p>
									</div>
								</article>
							</div>
							<div class="tile is-parent faq-item">
								<article class="tile is-child">
									<div class="title faq-title">What are the benefits of Dyno premium?</div>
									<div class="content faq-answer">
										<p>Premium benefits include higher speed and performance, better uptimes,
											fewer/quicker restarts for updates, less downtime, unlimited song/play
											length, volume control, slowmode, autopurge, and some other things we can't
											add to the public Dyno for performance or cost purposes.</p>
									</div>
								</article>
							</div>
							<div class="tile is-parent faq-item">
								<article class="tile is-child">
									<div class="title faq-title">Is Dyno open source?</div>
									<div class="content faq-answer">
										<p>Dyno is not open source for several reasons.</p>
										<ul>
											<li>
												<div class="list-marker">1</div> Dyno is a public bot and platform that
												is comprised of multiple services, which also depend on multiple
												services, we do not plan to make it self-contained and distributable.
											</li>
											<li>
												<div class="list-marker">2</div> We value the enormous amount of time
												and effort that's been put into Dyno and would prefer people to use it
												as we provide it, a service to you.
											</li>
											<li>
												<div class="list-marker">3</div> A private hosted service will be
												available soon, which will allow you to change various aspects of Dyno
												as if it were a self-hosted bot, completely maintained, updated, and
												supported by us.
											</li>
										</ul>
									</div>
								</article>
							</div>
							<div class="tile is-parent faq-item">
								<article class="tile is-child">
									<div class="title faq-title">I see a blank message from Dyno but others can see it,
										why so?</div>
									<div class="content faq-answer">
										<p> Please make sure you enable the
											<code>Show website preview info from links pasted into chat.</code> option
											in your account settings, shown here:</p>
										<img src='images/faq/embedded.png' />
									</div>
								</article>
							</div>
						</div>
					</div>
				</div>
				{{!-- Moderation FAQ --}}
				<div id="moderation" class="container tab-content">
					<div class="tile">
						<div class="tile is-vertical faq">
							<div class="tile is-parent faq-item">
								<article class="tile is-child">
									<a href="#" class="title faq-title">Why isn't automod deleting messages?</a>
									<div class="content faq-answer">
										<p>The following are the probable reasons automod isn't deleting messages</p>
										<ul>
											<li>
												<div class="list-marker">1</div> Automod ignores mods/admins by default.
											</li>
											<li>
												<div class="list-marker">2</div> Dyno doesn't have manage messages.
											</li>
											<li>
												<div class="list-marker">3</div> The automod module is not enabled.
											</li>
										</ul>
										<p>If none of these seems to be the root cause of this issue, please head over
											to our <a href="https://discord.gg/MRaPFTH" target="_blank"
												title="Dyno discord">support server.</a></p>
									</div>
								</article>
							</div>
							<div class="tile is-parent faq-item">
								<article class="tile is-child">
									<a href="#" class="title faq-title">Why can users speak even if they have the muted
										role?</a>
									<div class="content faq-answer">
										<p> It depends upon your channel perms. Configure your channel's send message
											perms to be <img src='images/faq/neutral.png' /> for all the roles (which
											includes everyone role) and deny it <img src='images/faq/redtick.png' /> for
											the muted role.</p>
									</div>
								</article>
							</div>
							<div class="tile is-parent faq-item">
								<article class="tile is-child">
									<a href="#" class="title faq-title">Why can’t my mods purge?</a>
									<div class="content faq-answer">
										<p>Purge is an admin command by default. However, you can change that setting by
											clicking the <i class="fa fa-cog"></i> option under <code>purge</code> in
											your manager commands. Then you add accordingly.</p>
										<img src='images/faq/purge.png' />

									</div>
								</article>
							</div>
							<div class="tile is-parent faq-item">
								<article class="tile is-child">
									<a href="#" class="title faq-title">How do I unwarn someone?</a>
									<div class="content faq-answer">
										<p><code>?clearwarn [user]</code> will clear all active warnings for that user.
										</p>
										<p>Keep in mind that you cannot clear individual warnings for a user.</p>
									</div>
								</article>
							</div>
							<div class="tile is-parent faq-item">
								<article class="tile is-child">
									<a href="#" class="title faq-title">How do I ban someone who is not in the server
										anymore?</a>
									<div class="content faq-answer">
										<p>You would use their ID, like so: <code>?ban userID reason</code></p>
										<p>To get a user's ID, right click them anywhere on Discord, then click Copy ID.
										</p>
										<p><strong>Note: </strong>If you don't see the copy ID option, make sure you
											have developer mode on. Like so:</p>
										<img src="images/faq/devMode.png">
									</div>
								</article>
							</div>
							<div class="tile is-parent faq-item">
								<article class="tile is-child">
									<a href="#" class="title faq-title">My moderators can use commands, but regular
										members can't. Why?</a>
									<div class="content faq-answer">
										<p> That means your <code>Make commands moderator only</code> option is enabled.
											Disable it on the dashboard in the <code>Home</code> tab, as shown below:
										</p>
										<img src='images/faq/mod-only.png' />
									</div>
								</article>
							</div>
							<div class="tile is-parent faq-item">
								<article class="tile is-child">
									<a href="#" class="title faq-title">Why can't I purge messages older than 14 days in
										a channel?</a>
									<div class="content faq-answer">
										<p>Bots on Discord cannot purge messages that are over 14 days old due to
											Discord's API.</p>
									</div>
								</article>
							</div>
						</div>
					</div>
				</div>

				{{!-- Utility FAQ --}}
				<div id="utility" class="container tab-content">
					<div class="tile">
						<div class="tile is-vertical faq">
							<div class="tile is-parent faq-item">
								<article class="tile is-child">
									<a href="#" class="title faq-title">Why are some (if not all) roles greyed out when
										attempting to set autorole?</a>
									<div class="content faq-answer">
										<p>You have to move Dyno's role above the role you're trying to assign to new
											members, like so:</p>
										<img src='images/faq/hierarchy1.png' />
										<p>Drag the role up higher, which should result in this:</p>
										<img src='images/faq/hierarchy2.png' />
										<p>To learn more about role hierarchy, <a
												href="https://support.discordapp.com/hc/en-us/articles/214836687-Role-Management-101"
												target="_blank" title="Role Management 101">click here.</a></p>
									</div>
								</article>
							</div>
							<div class="tile is-parent faq-item">
								<article class="tile is-child">
									<a href="#" class="title faq-title">What are tags?</a>
									<div class="content faq-answer">
										<p>Tags are an easy way to quickly store text/information that can be recalled
											at a later time. Examples of how to use them:</p>
										<p>Create the tag: <code>?tag create test I'm a test!</code></p>
										<p>Call the tag: <code>?tag test</code></p>
										<p>Dyno would then reply with <code>I'm a test!</code></p>
									</div>
								</article>
							</div>
							<div class="tile is-parent faq-item">
								<article class="tile is-child">
									<a href="#" class="title faq-title">Can I use {dm} to message everyone in a role on
										my server?</a>
									<div class="content faq-answer">
										<p>No, mass direct messaging people will never be a feature in Dyno. Therefore,
											you can only dm one person per custom command.</p>
									</div>
								</article>
							</div>
							<div class="tile is-parent faq-item">
								<article class="tile is-child">
									<a href="#" class="title faq-title">Why are some custom commands not working?</a>
									<div class="content faq-answer">
										<ul>
											<li>
												<div class="list-marker">1</div> Make sure that the name does not
												contain caps and spaces.
											</li>
											<li>
												<div class="list-marker">2</div> Try removing then re-adding it.
											</li>
											<li>
												<div class="list-marker">3</div> Check if Dyno is missing access to the
												channel you're using it in.
											</li>
											<li>
												<div class="list-marker">4</div> If none of these work, don't hesitate
												to join our <a href="https://discord.gg/MRaPFTH" target="_blank"
													title="Dyno discord">support server.</a>
											</li>
										</ul>

									</div>
								</article>
							</div>
							<div class="tile is-parent faq-item">
								<article class="tile is-child">
									<a href="#" class="title faq-title">Logs aren't working on my server, what do I
										do?</a>
									<div class="content faq-answer">
										<p><strong>Note:</strong> This applies to all logging modules including
											actionlogs, moderation logs, and automod logs.</p>
										<p>- Check if the module is disabled by doing
											<code>?diagnose [module Name]</code></p>
										<p>- If the module is enabled, check if Dyno can <code>Read Messages</code> and
											<code>Send Messages</code> in the log channel, as well as
											<code>Embed Links</code>. To quickly check if Dyno has those permissions, do
											<code>?uptime</code> in the channel.</p>
										<p>- Lastly, check if Dyno has <code>manage webhooks</code> in that channel and
											in his role permissions. </p>
										<p>If none of these work, don't hesitate to join our <a
												href="https://discord.gg/MRaPFTH" target="_blank"
												title="Dyno discord">support server.</a></p>
									</div>
								</article>
							</div>
						</div>
					</div>
				</div>

				{{!-- Music FAQ --}}
				<div id="music" class="container tab-content">
					<div class="tile">
						<div class="tile is-vertical faq">
							<div class="tile is-parent faq-item">
								<article class="tile is-child">
									<a href="#" class="title faq-title">How do I play music?</a>
									<div class="content faq-answer">
										<p>First, take a look through the list of commands that you can <a
												href="/commands#/Music" title="Music Commands">find here</a></p>
										<p>If you need further examples, you can type <code>?help [command]</code> for
											more help with any command. eg. <code>?help play</code></p>
									</div>
								</article>
							</div>
							<div class="tile is-parent faq-item">
								<article class="tile is-child">
									<a href="#" class="title faq-title">Why won't Dyno join my channel?</a>
									<div class="content faq-answer">
										<ul>
											<li>
												<div class="list-marker">1</div> Be sure Dyno has the following
												permissions: <code>Connect, Speak, Use Voice Activity</code>.
											</li>
											<li>
												<div class="list-marker">2</div> If Dyno has these permissions, try
												<code>?stop</code> then <code>?play</code>.
											</li>
											<li>
												<div class="list-marker">3</div> If that does not work head over to the
												support channel on the <a href="https://discord.gg/MRaPFTH"
													target="_blank" title="Dyno discord">Dyno Discord Server</a>
											</li>
										</ul>
									</div>
								</article>
							</div>
							<div class="tile is-parent faq-item">
								<article class="tile is-child">
									<a href="#" class="title faq-title">Why is the music stuttering?</a>
									<div class="content faq-answer">
										<p>Lag and stuttering can be caused by several factors, some things to consider
											are:</p>
										<ul>
											<li>
												<div class="list-marker">1</div> Try changing your voice region briefly
												which will change the voice server that you and Dyno are connected to.
											</li>
											<li>
												<div class="list-marker">2</div> If the above didn't work and you are
												using the free Dyno, try changing your region to US East.
											</li>
										</ul>
										<p>We suggest you moving your voice server region to US East as it is the
											closest server region to the bot host.</p>
									</div>
								</article>
							</div>
							<div class="tile is-parent faq-item">
								<article class="tile is-child">
									<a href="#" class="title faq-title">How can I lower Dyno's volume?</a>
									<div class="content faq-answer">
										<p>For performance purposes, the volume command is not available in the free
											version of Dyno.</p>
										<p>If you would like to be able to adjust the volume using the command, we offer
											this and other features and perks if you <a href="/upgrade"
												title="Upgrade">upgrade to Dyno premium</a>.</p>
										<p>This also supports the cost of development and hosting.</p>
									</div>
								</article>
							</div>
							<div class="tile is-parent faq-item">
								<article class="tile is-child">
									<a href="#" class="title faq-title">How do I change the server/voice region?</a>
									<div class="content faq-answer">
										<p>Go to <code>Server Settings > Overview</code> and select
											<code>Server Region</code> below the <strong>Server Name</strong> field.</p>
									</div>
								</article>
							</div>
						</div>
					</div>
				</div>
			</div>
		</div>
	</div>
</div>